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Frequently Asked Questions
Trending FAQS - 17 March 2025
Who is National Recoveries Limited?
Why has my account been sold to National Recoveries Limited?
How do I manage my National Recoveries account?
How do I make a payment to National Recoveries Limited?
Accessibility
How do you help customers with visual and hearing impairment?
Payments
How do I make a payment to National Recoveries Limited?
How do I make a single payment?
How do I set up a payment plan?
How do I adjust my payments?
Disputes
I dispute owing you this balance, what should I do?
My account
How do I manage my account?
Where can I find my reference number or password?
Why have you sent me a statement?
My financial circumstances have changed, what should I do?
How do I request written confirmation my account is closed?
How do I change my payment plan amount or date?
I have already appointed an advisor to deal with my finances, what should I do?
Can I provide my income and expenditure details online?
Can I see what information National Recoveries Limited holds on me?
I’ve been told my debt is unenforceable, what does this mean?
Complaints
I have a complaint, what should I do?
Financial difficulties
Who can I speak to for help when dealing with creditors & what happens if I lose my job or become ill?
Legal
I’ve received a letter saying my account is with your Investigation & Litigation Team, what do I do?
Does the process work differently in Scotland?
Does the process work differently in Northern Ireland?
Credit file
How will my credit report be impacted by having a debt with National Recoveries? Where can I check my credit report?
The information on my credit report is not correct. How can I get this updated?
Can I stop a CCJ appearing on my credit file?
I have completed my insolvency (e.g. bankruptcy, individual voluntary arrangement (IVA), debt relief order (DRO), trust deed, debt arrangement scheme (DAS)). How will this show on my credit report?
Contact methods
How can I get in touch with you and what can you do to help?
General queries
How do I change my personal contact details?
Who regulates National Recoveries Limited?
I’ve been contacted by another company regarding this account, what should I do?
Insolvency
I am in an IVA, Trust Deed or Bankruptcy – why am I receiving this letter from National Recoveries?
How will the sale of my account affect my IVA, Trust Deed or Bankruptcy?
My IVA/Trust Deed completed successfully and this account was included, why has it now been sold?
My IVA/Trust Deed has failed, what do I do now?
What other correspondence might I expect to receive from National Recoveries regarding this purchased account?
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